Privacy Policy

Last updated: January 2024

This privacy policy explains how quaint-pebble collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected and that we comply with applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, and any other details you provide when submitting enquiry forms
Course preferences: information about which training programmes interest you
Technical data: IP address, browser type, operating system, and pages visited on our website
Usage data: information about how you interact with our website including time spent on pages

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide information about our courses
To process course bookings and manage your training participation
To send you relevant updates about courses you have expressed interest in
To improve our website and services based on usage patterns
To comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: where you have given clear consent for us to process your personal data for a specific purpose
Contract: where processing is necessary for the performance of a contract with you
Legitimate interests: where processing is necessary for our legitimate business interests, provided these do not override your rights
Legal obligation: where processing is necessary to comply with the law

4. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

Service providers who assist us in operating our website and delivering our services
Professional advisers including accountants and legal counsel
Regulatory authorities where required by law

Any third parties with whom we share data are required to maintain confidentiality and process data only as instructed by us.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless you have enrolled in a course, in which case records may be kept for longer to support ongoing professional development tracking.

6. Your Rights

Under data protection law, you have the following rights:

Access: You can request a copy of the personal data we hold about you
Rectification: You can ask us to correct inaccurate or incomplete data
Erasure: You can request deletion of your personal data in certain circumstances
Restriction: You can ask us to limit how we use your data
Portability: You can request transfer of your data to another organisation
Objection: You can object to certain types of processing including direct marketing

To exercise any of these rights, please contact us using the details provided below.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]

Address: Unit 14, Technology House, Colmore Business District, Birmingham B3 2QS, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.